Terms & conditions

These terms apply to removals and storage services provided by Crewe Removals. By booking with us you agree to them. Nothing here affects your statutory rights as a consumer.

1. Quotes and bookings

We give a written quote based on the information you provide about your move. A quote is valid for thirty days from its date. If what we find on the day differs materially from what was described — extra items, poorer access, more distance — we may need to adjust the quote, and we will talk to you before doing so. Your booking is confirmed once you accept the quote and we agree a date.

2. Deposits and payment

We may ask for a deposit to secure your date. Where a deposit is paid and you cancel, it is refundable if you cancel within fourteen days of paying it, subject to the notice terms below. The balance is due on or before completion of the move unless we agree otherwise in writing.

3. Changes and cancellation

If you need to change or cancel your move, tell us as early as you can. Cancelling well ahead of your booked date lets us re-let the slot and keeps any charge to a minimum. Cancellations close to the date, where we have committed crew and vehicles, may be subject to a charge, which we will always explain.

4. Your goods

You are responsible for making sure everything to be moved is ready and accessible, and for telling us about anything fragile, valuable or awkward. Certain items we cannot carry — for example hazardous materials, perishable food and living plants or animals over distance. If you are unsure, ask us in advance.

5. Insurance and claims

We carry goods-in-transit and public liability insurance, and we handle your things with care. In the unlikely event of loss or damage, please report it to us in writing within seven days of delivery so we can investigate and, where appropriate, put it right. Keep the affected items and their packaging until the claim is resolved.

6. Storage

Where we store your goods, charges are agreed in advance and billed for the agreed period. Goods remain your property; we ask that stored goods are insured and that contact details are kept current so we can reach you.

7. International moves

For moves outside the UK you are responsible for providing accurate information for customs, and for any duties or taxes levied at the destination. We will prepare the documentation we handle and advise on what is required. Transit times depend on route, customs clearance and consolidation scheduling, and your quote will describe what to expect.

8. Liability

Our liability is limited to the terms of our insurance cover and to direct loss or damage caused by our negligence. We are not liable for delays or failures caused by events beyond our reasonable control.

9. Contact

Questions about these terms? Email hello@removalscrewe.co.uk and we will be glad to help.